Samantha Westermeyer (Hovan) in

Samantha Westermeyer (Hovan)

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Director of Customer Support / Head of Customer Support at Arketa
📍 Greater Phoenix Area, United States

Samantha is the Director of Customer Support at Arketa, bringing extensive experience in leading client-facing teams within the SaaS startup space. An alumna of Arizona State University, she is a data-driven manager with over a decade of experience in customer interaction, team management, and project management.

Colleagues consistently praise her as a dedicated, kind, and fair leader who is passionate about her teams success and always willing to put in extra effort.

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Experience
15 Years
Current Role
Director of Customer Support / Head of Customer Support
Job Level
Mid-senior
Location
Greater Phoenix Area, United States
Personality Overview

How Samantha shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Samantha cares about

Customer Retention
Her team at Arketa is actively hiring for roles focused on customer success, retention, and building long-term value for clients.
Team Leadership
Frequently posts about hiring for her teams and is described by former colleagues as a manager who brings diverse people together to achieve goals.
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Career

Work history

1-2024
Director of Customer Support / Head of Customer Support
Arketa
2-2022 - 1-2024
Customer Care Manager
ZayZoon
8-2021 - 2-2022
Customer Support Manager
Shoobx, Inc. (We're Hiring!)
6-2021 - 7-2021
Senior Manager, Customer Care
Zenefits
9-2019 - 6-2021
Manager, Customer Care
Zenefits
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2015
Bachelor of Arts (BA)
Arizona State University
2011 - 2013
Associates
Mesa Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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