Samuel Neo

Inquirer
DISC Type : cd

Regional Manager, Customer Success (APAC) at ABS Wavesight

Singapore

Overview

Samuel Neo is the Regional Manager for Customer Success (APAC) at ABS Wavesight, a leader in maritime technology. A Singapore Management University alumnus, he has a strong background in customer success from roles at ON24 and Talkwalker. Colleagues have described him as "wise, " "smart, " and a skilled relationship manager.

He recently earned a new credential from Gainsight, highlighting his commitment to continuous professional development in customer success operations.

Personality Overview

Upfront

ROI Conscious

Demanding

They care equally about the product and its potential impact.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Success Leadership
He leads the APAC Customer Success team and holds multiple certifications, including 'Customer Success Leader Certified Professional, ' indicating a focus on high-level strategy.
Maritime Technology
His role at ABS Wavesight involves using digital solutions to help decarbonize sea operations, showing an interest in sustainable and innovative fleet management.
Driving SaaS Value
His career at ON24, Talkwalker, and ABS Wavesight has centered on ensuring clients get maximum value and engagement from software platforms.

Media Appearances

Samuel has no verified media appearances

Work History

2-2026
Regional Manager, Customer Success (APAC) at ABS Wavesight
8-2023 - 2-2026
Customer Success Manager at ABS Wavesight
12-2021 - 3-2023
Customer Success Manager at ON24
2020 - 2022
Customer Success Manager at Talkwalker
2019 - 2020
Business Development Manager at SHL

Education

2010 - 2014
Bachelor of Business Administration (BBA) from Singapore Management University
2006 - 2007
Education details unavailable from Nanyang Junior College

More Information

Social Presence :

Prographics :

Exp : 11 Location : Singapore Job Level : Middle Designation : Regional Manager, Customer Success (APAC) at ABS Wavesight
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Insights For Selling To Samuel

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions

DONT's

  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samuel is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Samuel

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Samuel move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Samuel take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Samuel

Personality Compatibility


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