Sandeep Sohoni in

Sandeep Sohoni

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CC Operations at HSBC
📍 Pune Division, Maharashtra, India

Sandeep Sohoni is a management professional with 30 years of experience in IT and Telecom, specializing in global contact center infrastructure and operations. Described by colleagues as dedicated, enterprising, and customer-centric, he is an alumnus of BITS Pilani and holds an MBA from Symbiosis Institute of Management Studies.

He successfully built a new unified communications business line from zero to over $40 million in revenue.

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Experience
32 Years
Current Role
CC Operations
Location
Pune Division, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sandeep cares about

Contact Center Ops
Currently manages the global Contact Center Infrastructure (CCI) for HSBC, supporting APAC, Americas, and EMEA regions to achieve key business objectives.
Unified Communications
Previously owned and expanded the unified communication practice at Tech Mahindra, covering major products like Avaya, Cisco, and Genesys across the globe.
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Career

Work history

12-2020
CC Operations
HSBC
1-2015 - 11-2020
Delivery Head
Tech Mahindra
4-2010 - 1-2015
Head - Pre-Sales, Solutioning & Delivery- Unified Comms
Tech Mahindra
4-2006 - 4-2010
Sr Technical Architect Solutions / Genesys Practice Owner
Tech Mahindra
2-2001 - 4-2006
Infrastructure Specialist - IT & Network
EDS - USA
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.)
Symbiosis Institute of Management Studies
Master's Degree
Birla Institute of Technology and Science, Pilani
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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