Santiago Abraham

Observer
DISC Type : ci

Chief Information Officer, OptumRX at Optum

Minneapolis, Minnesota, United States

Overview

Santiago Abraham serves as the Chief Information Officer at OptumRx, where he focuses on delivering innovative, customer-centered technology solutions. A graduate of the Georgia Institute of Technology, he has extensive experience leading technology strategy and high-performing teams in the healthcare, hospitality, and transportation sectors, previously holding leadership roles at Buffalo Wild Wings and Royal Caribbean Cruises.

His career reflects a commitment to leveraging technology to enhance the customer journey, from optimizing revenue systems on cruise ships to transforming the pharmacy and healthcare experience for millions. This focus suggests a deep-seated interest in creating simple, seamless, and affordable services that improve peoples lives through technological innovation and strategic leadership.

He has a uniquely diverse background, having applied his IT expertise to generate revenue and efficiency in the restaurant industry before moving into healthcare.

Personality Overview

Curious

Value Driven

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

AI in Healthcare
Frequently speaks on leveraging predictive and generative AI to improve pharmacy services, enhance patient experiences, and drive affordability in healthcare.
Customer-Centered Tech
His career across hospitality at Royal Caribbean and Buffalo Wild Wings and now healthcare at OptumRx demonstrates a focus on using technology to create better consumer experiences.
Technology Leadership
As a CIO and speaker at executive summits, he focuses on enterprise-wide technology strategy, innovation, and partnering with executive teams to drive business growth.

Media Appearances

Santiago has no verified media appearances

Work History

8-2021
Chief Information Officer, OptumRX at Optum
5-2018 - 8-2021
Chief Information Officer, Government Health Plans at UnitedHealthcare
12-2016 - 5-2018
Chief Information Officer at Buffalo Wild Wings
9-2010 - 12-2016
Vice President Information Technology at Royal Caribbean Cruises Ltd.
9-2007 - 9-2010
Associate Vice President Information Technology at Royal Caribbean Cruises Ltd.

Education

1995 - 1997
Master's degree from Georgia Institute of Technology
1991 - 1995
Bachelor's degree from Georgia Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 29 Location : Minneapolis, Minnesota, United States Job Level : Leadership Designation : Chief Information Officer, OptumRX at Optum
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Insights For Selling To Santiago

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Santiago is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Santiago

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Santiago move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Santiago take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Santiago

Personality Compatibility


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