Sarah Chasey in

Sarah Chasey

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Customer Experience Specialist at Wickes
📍 Leighton Buzzard, England, United Kingdom

Sarah Chasey is a customer experience leader with over 22 years of experience in the UKs retail and construction sectors. As the Head of Customer Experience at Wickes, she specializes in strategy and implementation. People who have worked with her often describe her as a brilliant, collaborative, and consummate professional.

Outside of her core responsibilities, Sarah is an active professional networker, often promoting talented individuals and sharing industry opportunities. She maintains a keen interest in major UK retailers like Marks and Spencer and Currys plc, consistently staying informed on sector trends and leadership.

Sarah is a featured speaker at industry events, recently sharing her expertise on operational eCommerce at the Commerce Fusion conference in London.

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Experience
5 Years
Current Role
Customer Experience Specialist
Job Level
Junior
Location
Leighton Buzzard, England, United Kingdom
Personality Overview

How Sarah shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sarah cares about

Customer Experience Strategy
Her entire career is focused on developing and implementing CX strategies for major UK retailers like Wickes, Travis Perkins, and Sainsbury's.
Retail eCommerce
She is a speaker at operational eCommerce conferences and works for Wickes, a major multi-channel retailer, focusing on customer experience across all channels.
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Career

Work history

9-2023
Customer Experience Specialist
Wickes
1-2023
Director and Customer Experience Consultant
Chasey Consulting Limited
3-2023 - 6-2023
Interim Head of Brand Propositions (Contract)
Haven
6-2021 - 12-2022
Customer Experience Director
Travis Perkins
8-2019 - 6-2021
Senior Manager Customer Experience
Sainsbury's
In the press

Media appearances

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Education
1996 - 1999
BA
The Manchester Metropolitan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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