Zulfiqar Ahmed in

Zulfiqar Ahmed

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Executive Director | AI Product & Strategy - Customer Experience & Operations at Wells Fargo
📍 Wilmington, Delaware, United States

Zulfiqar Ahmed is an enterprise AI and data leader at Wells Fargo, driving large-scale transformation in customer experience and operations. His career, including extensive leadership at JPMorgan Chase, is marked by expertise in scaling responsible AI and embedding data-driven decisioning. He holds a Master of Science from the University of Washington.

Outside of his corporate roles, Zulfiqar publicly celebrates the professional achievements of his family, indicating a strong sense of pride and personal connection to their successes. He actively shares and congratulates them on their accomplishments.

He co-presented a case study on using deep learning solutions for disaster damage assessment at a global conference.

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Experience
6 Years
Current Role
Executive Director | AI Product & Strategy - Customer Experience & Operations
Job Level
Senior
Location
Wilmington, Delaware, United States
Personality Overview

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Priorities

Topics Zulfiqar cares about

AI in Operations
His current role focuses on using AI to optimize operational efficiency and transform customer experience at an enterprise scale for Wells Fargo.
Customer Experience
A consistent theme throughout his career at both Wells Fargo and JPMorgan Chase, focusing on transforming contact centers and digital self-service channels.
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Career

Work history

4-2026
Executive Director | AI Product & Strategy - Customer Experience & Operations
Wells Fargo
2-2025 - 3-2026
Vice President | AI Product & Strategy - Consumer Banking Operations
JPMorganChase
6-2023 - 1-2025
Vice President | AI/ML & Product Analytics - Digital Banking Platforms
JPMorganChase
11-2022 - 5-2023
Vice President | Marketing Analytics & Data Science - Credit Card Acquisitions
JPMorganChase
11-2021 - 10-2022
Senior Associate | Strategic Analytics & Market Intelligence - Credit Card Acquisitions
JPMorganChase
In the press

Media appearances

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Education
Master of Science - MS
University of Washington
Bachelor of Engineering - BE
Anna University Chennai
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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