Zulfiqar Ahmed

Commander
DISC Type : D

Executive Director | AI Product & Strategy - Customer Experience & Operations at Wells Fargo

Wilmington, Delaware, United States

Overview

Zulfiqar Ahmed is an enterprise AI and data leader at Wells Fargo, driving large-scale transformation in customer experience and operations. His career, including extensive leadership at JPMorgan Chase, is marked by expertise in scaling responsible AI and embedding data-driven decisioning. He holds a Master of Science from the University of Washington.

Outside of his corporate roles, Zulfiqar publicly celebrates the professional achievements of his family, indicating a strong sense of pride and personal connection to their successes. He actively shares and congratulates them on their accomplishments.

He co-presented a case study on using deep learning solutions for disaster damage assessment at a global conference.

Personality Overview

Risk-Taker

Decisive

Strong-Willed

They are very proud of what they do.  They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms.

Topics They Care About

AI in Operations
His current role focuses on using AI to optimize operational efficiency and transform customer experience at an enterprise scale for Wells Fargo.
Customer Experience
A consistent theme throughout his career at both Wells Fargo and JPMorgan Chase, focusing on transforming contact centers and digital self-service channels.
Deep Learning Applications
He has presented a case study on a deep learning solution for assessing natural disaster damage from satellite imagery at a global data conference.

Media Appearances

Zulfiqar has no verified media appearances

Work History

4-2026
Executive Director | AI Product & Strategy - Customer Experience & Operations at Wells Fargo
2-2025 - 3-2026
Vice President | AI Product & Strategy - Consumer Banking Operations at JPMorganChase
6-2023 - 1-2025
Vice President | AI/ML & Product Analytics - Digital Banking Platforms at JPMorganChase
11-2022 - 5-2023
Vice President | Marketing Analytics & Data Science - Credit Card Acquisitions at JPMorganChase
11-2021 - 10-2022
Senior Associate | Strategic Analytics & Market Intelligence - Credit Card Acquisitions at JPMorganChase

Education

Master of Science - MS from University of Washington
Bachelor of Engineering - BE from Anna University Chennai

More Information

Social Presence :

Prographics :

Exp : 6 Location : Wilmington, Delaware, United States Job Level : Senior Designation : Executive Director | AI Product & Strategy - Customer Experience & Operations at Wells Fargo
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Insights For Selling To Zulfiqar

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zulfiqar is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Zulfiqar

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Zulfiqar move?

  • They can take decisions very fast if you manage to convince them.
  • Can Zulfiqar take some risk or not?

  • The risks don’t matter much to them.

You And Zulfiqar

Personality Compatibility


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