Sarah Zych

Pioneer
DISC Type : Dis

Director of Customer Success Strategy at Benchmark Gensuite®

North Port-Sarasota Area, United States

Overview

Sarah Zych is a senior leader specializing in building and scaling Customer Success organizations for B2B SaaS companies. Her expertise lies in turning CS into a growth engine by driving adoption, retention, and revenue. Colleagues describe her as exceptional, forward-thinking, and supportive. She holds an Advertising Diploma from Sheridan College.

Sarah views career changes, such as restructuring, as an opportunity to be intentional about her next chapter, focusing her energy where she can make the most impact.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Driven But Considerate

If they are convinced, they can become very strong champions for your product  They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Scaling CS Organizations
Her entire career, including roles at Benchmark Gensuite® and Payscale, focuses on building and scaling customer-facing teams and the systems that support them.
Customer Retention
A core theme in her work is architecting strategies to drive long-term client growth, strengthen renewals, and proactively identify risk to improve net revenue retention.
SaaS Growth Strategy
She specializes in turning Customer Success into a strategic growth function that aligns customer outcomes with long-term revenue and organizational goals.

Media Appearances

Sarah has no verified media appearances

Work History

2024 - 2026
Director of Customer Success Strategy at Benchmark Gensuite®
2023 - 2024
Senior Leader, Customer Success at Payscale
2022 - 2022
Director, Customer Success at AMCS (formerly FigBytes Inc.)
2019 - 2022
Senior Manager, Customer Success at VelocityEHS
2016 - 2019
Manager, Client Onboarding at VelocityEHS

Education

2013 - 2014
Medical Terminology Certificate from Mohawk College
2006 - 2008
Advertising Diploma from Sheridan College

More Information

Social Presence :

Prographics :

Exp : 17 Location : North Port-Sarasota Area, United States Job Level : N/A Designation : Director of Customer Success Strategy at Benchmark Gensuite®
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Ask them for a lunch or coffee once some rapport has been established
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Sarah

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They are generally fast movers and can take quick decisions
  • Can Sarah take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Sarah

Personality Compatibility


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