Director of Customer Success Strategy at Benchmark Gensuite®
📍 North Port-Sarasota Area, United States
Sarah Zych is a senior leader specializing in building and scaling Customer Success organizations for B2B SaaS companies. Her expertise lies in turning CS into a growth engine by driving adoption, retention, and revenue. Colleagues describe her as exceptional, forward-thinking, and supportive. She holds an Advertising Diploma from Sheridan College.
Sarah views career changes, such as restructuring, as an opportunity to be intentional about her next chapter, focusing her energy where she can make the most impact.
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Experience
17 Years
Current Role
Director of Customer Success Strategy
Location
North Port-Sarasota Area, United States
Personality Overview
How Sarah shows up
Dynamic But Sincere
Friendly But Fast
Driven But Considerate
If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed
Priorities
Topics Sarah cares about
Scaling CS Organizations
Her entire career, including roles at Benchmark Gensuite® and Payscale, focuses on building and scaling customer-facing teams and the systems that support them.
Customer Retention
A core theme in her work is architecting strategies to drive long-term client growth, strengthen renewals, and proactively identify risk to improve net revenue retention.
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Career
Work history
2024 - 2026
Director of Customer Success Strategy
Benchmark Gensuite®
2023 - 2024
Senior Leader, Customer Success
Payscale
2022 - 2022
Director, Customer Success
AMCS (formerly FigBytes Inc.)
2019 - 2022
Senior Manager, Customer Success
VelocityEHS
2016 - 2019
Manager, Client Onboarding
VelocityEHS
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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