Satyajit Chandra in

Satyajit Chandra

Examiner · DISC type sc
WFM Leader - APAC & Africa at TELUS International
📍 Metro Manila, Philippines

Satyajit Chandra is a results-driven professional and the WFM Leader for APAC & Africa at TELUS International. With over two decades of experience, he specializes in managing customer contact center operations for Fortune 500 clients. People often describe him as data-driven, analytical, and a complete team player, holding certifications in Data Analytics and Blockchain Basics.

He has a passion for developing talent and enhancing employee skills, viewing it as critical for business success. He frequently shares his expertise at global forums and is part of the Executive Advisory Committee for the Global WFM Forum, demonstrating a commitment to industry-wide knowledge sharing and professional networking.

An influential voice in his field, Satyajit was named one of the top 20 WFM influencers in 2021.

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Experience
27 Years
Current Role
WFM Leader - APAC & Africa
Job Level
Senior
Location
Metro Manila, Philippines
Personality Overview

How Satyajit shows up

Unexpressive
Overcautious
Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Priorities

Topics Satyajit cares about

AI & Digital Trends in WFM
He is a frequent speaker at international summits on leveraging automation and digital transformation for better workplace and workforce operations.
Global Operations
His current role covers the APAC and Africa regions, and he has previous experience leading the Americas, showcasing his expertise in managing global teams and complex operations.
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Career

Work history

2-2023
WFM Leader - APAC & Africa
TELUS International
1-2022 - 12-2022
WFM Head | Americas
Sitel Group
1-2021 - 12-2021
SVP & Global Head -WFM
HGS - Hinduja Global Solutions
3-2019 - 12-2021
Global Head - WFM
HGS - Hinduja Global Solutions
1-2017 - 12-2020
Vice President - Healthcare Operations & WFM Head
HGS - Hinduja Global Solutions
In the press

Media appearances

GWFM Leadership Interview with Satyajit Chandra, WFM Leader – APAC & Africa, TELUS International. Featured in YouTube
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Education
2021 - 2022
Executive Management Program
Cornell University
1995 - 1998
Bachelor of Commerce
University of Allahabad
1980 - 1995
Education details unavailable
Hindalco Vidya Niketan
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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