Scott Chandler

Evaluator
DISC Type : dsc

Site Director of Operations, Queens Hospital at Barking, Havering and Redbridge University Hospitals NHS Trust

London, England, United Kingdom

Overview

Scott Chandler is the Director of Operations at Queens Hospital (BHRUT), bringing extensive experience from both public sector consulting and NHS management. He previously specialized in healthcare performance improvement and turnaround at FTI Consulting and Prederi. Scott holds an MA from Anglia Ruskin University and has progressed through key operational roles within the NHS.

His career is marked by a significant transition from private sector healthcare consulting, where he focused on cost reduction and restructuring, to holding senior leadership positions directly within the NHS to drive operational excellence.

Personality Overview

Quality Focused

Thorough Evaluator

Fast But Analytical

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Emergency Medicine Improvement
As a former manager for Acute & Emergency Medicine, he has been directly involved in long-term projects to sustainably turnaround and improve emergency department performance at BHRUT.
Healthcare Operations
His current and past roles as Director and Divisional Manager of Operations underscore his focus on the efficient management and performance of hospital services.
Public Sector Consulting
His background at Prederi and FTI Consulting involved advising public healthcare providers on performance improvement, cost reduction, and strategic solutions.

Media Appearances

Scott has no verified media appearances

Work History

2-2023
Site Director of Operations, Queens Hospital at Barking, Havering and Redbridge University Hospitals NHS Trust
4-2021 - 2-2023
Divisional Manager - Acute & Emergency Medicine at Barking, Havering and Redbridge University Hospitals NHS Trust
5-2020 - 3-2021
Director of Operations - Lewisham Medicine & Community at Lewisham and Greenwich NHS Trust
6-2019 - 5-2020
Director at Prederi, a BearingPoint company
11-2016 - 6-2019
Senior Director, Healthcare Solutions at FTI Consulting

Education

2009 - 2009
Programme for Senior Executives & Professionals from The Recess College
2005 - 2007
MA from Anglia Ruskin University

More Information

Social Presence :

Prographics :

Exp : 13 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Site Director of Operations, Queens Hospital at Barking, Havering and Redbridge University Hospitals NHS Trust
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Scott

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Scott take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Scott

Personality Compatibility


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