Scott Rocher in

Scott Rocher

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Chief Product Officer at Help Scout
📍 San Francisco Bay Area, United States

Scott Rocher is the Chief Product Officer at Help Scout, leading the companys product and engineering teams into the AI era. A two-time founder, his career spans roles at Stitch Fix, Blue Bottle, and Modern Health, blending engineering roots with executive product leadership. He is a graduate of Southwestern University.

Scott has a strong interest in well-being, demonstrated by co-founding Cactus, a mindfulness app that became #1 on Product Hunt. His entrepreneurial journey also includes co-founding Tonx, a specialty coffee subscription service that was acquired by Blue Bottle Coffee, showcasing a passion for consumer-focused products.

He holds a patent for a “Method and system for socializing events,” reflecting his early work in technology.

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Current Role
Chief Product Officer
Location
San Francisco Bay Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Scott cares about

AI in Customer Support
He is currently leading Help Scout's product strategy into the AI era, focusing on shipping AI agents and AI-assisted workflows for customer support teams.
Product Leadership
He leads an organization of ~60 people and is actively hiring for key product management roles. Colleagues describe him as an "exceptional product leader" and mentor.
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Career

Work history

10-2025
Chief Product Officer
Help Scout
6-2024 - 10-2025
Vice President of Product Management
Help Scout
6-2021 - 6-2024
Director of Product Management
Modern Health
6-2020 - 6-2021
Product Manager
Modern Health
11-2018 - 6-2020
Vice President of Product & Co-Founder
Cactus
In the press

Media appearances

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Education
Communication Studies w/Honors
Southwestern University
Education details unavailable
St. John's School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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