Sean J. in

Sean J.

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Senior Director - Contact Center and Document Management Services at Equitable
📍 Greater Syracuse-Auburn Area, United States

Sean J. is an innovative Senior Director at Equitable, specializing in contact center and document management services. With a background in technology and support, he focuses on delivering exceptional customer experiences and driving performance through strategic leadership and continuous improvement.

He is a solutions-driven leader with a strong focus on the continued development, growth, and progression of talent within his organization. He champions a healthy and positive working environment through mentorship and promoting opportunities for his team members.

Sean believes that when processes hinder progress, its a clear signal to fundamentally rethink the existing model and strategy.

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Experience
25 Years
Current Role
Senior Director - Contact Center and Document Management Services
Job Level
Senior
Location
Greater Syracuse-Auburn Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sean cares about

Customer Experience
His entire career, including a prior Director role in Customer Experience Management, has focused on delivering an exceptional and positive customer journey.
Contact Center Technology
He is responsible for leading teams that implement and support innovative technologies, including enterprise-wide cloud-based contact center solutions.
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Career

Work history

10-2020
Senior Director - Contact Center and Document Management Services
Equitable
5-2018 - 12-2022
Director - Customer Experience Management
Equitable
10-2014 - 5-2018
Lead Manger Business Analyst
Equitable
7-2006 - 10-2014
Senior Business Analyst
AXA Equitable
1-2005 - 1-2006
Infrastructure Analyst
AXA Equitable
In the press

Media appearances

Sean J. - Senior Director - Contact Center at Equitable | The Org. Featured in The Org
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Education
1991 - 1992
Education details unavailable
Mohawk Valley Community College
1987 - 1991
Education details unavailable
Solvay High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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