Sean J.

Observer
DISC Type : ci

Senior Director - Contact Center and Document Management Services at Equitable

Greater Syracuse-Auburn Area, United States

Overview

Sean J. is an innovative Senior Director at Equitable, specializing in contact center and document management services. With a background in technology and support, he focuses on delivering exceptional customer experiences and driving performance through strategic leadership and continuous improvement.

He is a solutions-driven leader with a strong focus on the continued development, growth, and progression of talent within his organization. He champions a healthy and positive working environment through mentorship and promoting opportunities for his team members.

Sean believes that when processes hinder progress, its a clear signal to fundamentally rethink the existing model and strategy.

Personality Overview

Curious

Example Seeker

Value Driven

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Experience
His entire career, including a prior Director role in Customer Experience Management, has focused on delivering an exceptional and positive customer journey.
Contact Center Technology
He is responsible for leading teams that implement and support innovative technologies, including enterprise-wide cloud-based contact center solutions.
Talent Development
His professional summary highlights a high focus on the continued growth and progression of talent to foster a healthy and positive work environment.

Media Appearances

Sean J. - Senior Director - Contact Center at Equitable | The Org. Featured in The Org

See Now

Work History

10-2020
Senior Director - Contact Center and Document Management Services at Equitable
5-2018 - 12-2022
Director - Customer Experience Management at Equitable
10-2014 - 5-2018
Lead Manger Business Analyst at Equitable
7-2006 - 10-2014
Senior Business Analyst at AXA Equitable
1-2005 - 1-2006
Infrastructure Analyst at AXA Equitable

Education

1991 - 1992
Education details unavailable from Mohawk Valley Community College
1987 - 1991
Education details unavailable from Solvay High School

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Syracuse-Auburn Area, United States Job Level : Senior Designation : Senior Director - Contact Center and Document Management Services at Equitable
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Insights For Selling To Sean

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Ask them questions to understand their needs better while staying affable
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sean is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Sean

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Sean move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Sean take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Sean

Personality Compatibility


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