Sean T. Cherry

Inquirer
DISC Type : cd

Director, Voice of the Customer Data Engineering at The Hartford

Philadelphia, Pennsylvania, United States

Overview

Sean is a customer experience leader at The Hartford, specializing in CX data engineering and AI. With nearly 15 years of experience at firms like LinkedIn and Comcast, he excels at using data to enhance customer loyalty. Colleagues praise him for being extremely data-savvy, a quick thinker, and a great communicator who makes complex data engaging and easy to understand.

He is a strategic thinker focused on leveraging customer feedback and insights to drive revenue growth and solve complex business problems. Sean studied Management Information Systems and Marketing at Temple Universitys Fox School of Business and holds professional certifications in Agile Project Management and Product Management.

He has a knack for data storytelling, translating intricate analytics into clear, actionable strategies that improve business outcomes.

Personality Overview

Demanding

Upfront

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

CX & Data Engineering
His entire career, including his current role at The Hartford, centers on using data engineering and AI to improve the customer experience and drive loyalty.
Actionable Insights
He focuses on generating product and go-to-market insights from data, and has spoken on podcasts about leveraging customer feedback for revenue growth.
Data Storytelling
A key skill highlighted by colleagues, who note his ability to make complex data easy to understand and engaging for cross-functional teams.

Media Appearances

The one with the CX bridge – Sean Cherry Experience Insights at LinkedIn (E201). Featured in CXPassport

See Now

Work History

10-2025
Director, Voice of the Customer Data Engineering at The Hartford
5-2025 - 10-2025
Director, Business Data Analysis , CX at The Hartford
5-2023 - 5-2025
Manager, Member & Customer Experience Insights at LinkedIn
1-2022 - 5-2023
CX Program Lead. Customer Experience Measurement, Global Support at LinkedIn
6-2019 - 1-2022
Senior Manager, CX Platform & Technology at Comcast

Education

Management Information Systems & Marketing from Fox School of Business at Temple University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Philadelphia, Pennsylvania, United States Job Level : Mid-senior Designation : Director, Voice of the Customer Data Engineering at The Hartford
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Insights For Selling To Sean T.

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Refer to testimonials from others in similar positions
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sean T. is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Sean T.

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Sean T. move?

  • Their decision making speed is somewhere in the middle.
  • Can Sean T. take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Sean T.

Personality Compatibility


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