Sean T. Cherry in

Sean T. Cherry

Inquirer · DISC type cd
Director, Voice of the Customer Data Engineering at The Hartford
📍 Philadelphia, Pennsylvania, United States

Sean is a customer experience leader at The Hartford, specializing in CX data engineering and AI. With nearly 15 years of experience at firms like LinkedIn and Comcast, he excels at using data to enhance customer loyalty. Colleagues praise him for being extremely data-savvy, a quick thinker, and a great communicator who makes complex data engaging and easy to understand.

He is a strategic thinker focused on leveraging customer feedback and insights to drive revenue growth and solve complex business problems. Sean studied Management Information Systems and Marketing at Temple Universitys Fox School of Business and holds professional certifications in Agile Project Management and Product Management.

He has a knack for data storytelling, translating intricate analytics into clear, actionable strategies that improve business outcomes.

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Experience
14 Years
Current Role
Director, Voice of the Customer Data Engineering
Job Level
Mid-senior
Location
Philadelphia, Pennsylvania, United States
Personality Overview

How Sean shows up

Demanding
Upfront
Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Priorities

Topics Sean cares about

CX & Data Engineering
His entire career, including his current role at The Hartford, centers on using data engineering and AI to improve the customer experience and drive loyalty.
Actionable Insights
He focuses on generating product and go-to-market insights from data, and has spoken on podcasts about leveraging customer feedback for revenue growth.
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Career

Work history

10-2025
Director, Voice of the Customer Data Engineering
The Hartford
5-2025 - 10-2025
Director, Business Data Analysis , CX
The Hartford
5-2023 - 5-2025
Manager, Member & Customer Experience Insights
LinkedIn
1-2022 - 5-2023
CX Program Lead. Customer Experience Measurement, Global Support
LinkedIn
6-2019 - 1-2022
Senior Manager, CX Platform & Technology
Comcast
In the press

Media appearances

The one with the CX bridge – Sean Cherry Experience Insights at LinkedIn (E201). Featured in CXPassport
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Education
Management Information Systems & Marketing
Fox School of Business at Temple University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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