Selma Silva in

Selma Silva

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Gerente de atendimento ao cliente at Alelo Brasil
📍 São Paulo, São Paulo, Brazil

Selma Silva is an experienced customer success and experience manager, with leadership roles at Alelo and Veloe. A recognized specialist in her field, she shares her expertise on podcasts and her teams work has been honored with industry awards, reflecting her focus on building strong customer relationships and driving results.

Recently, Selma was a featured guest on the "Cobogós" podcast, where she discussed her philosophy on turning customer feedback into meaningful, tangible changes rather than just collecting data.

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Experience
17 Years
Current Role
Gerente de atendimento ao cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Selma shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Selma cares about

Actionable Customer Feedback
Believes companies lose credibility by asking for feedback and not acting on it, advocating for using survey results to drive real change.
Customer Retention Culture
Asserts that a positive internal team culture is the true foundation for retaining customers, shaping interactions long before a client needs support.
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Career

Work history

10-2020
Gerente de atendimento ao cliente
Alelo Brasil
1-2018 - 10-2020
Gerente de experiência do cliente
Privalia
1-2008 - 11-2017
Coordenadora de atendimento
Sem Parar
11-2017
Coordenadora de Atendimento
Sem Parar
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Selma has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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