Wendel Nascimento 🏳️‍🌈👊🏾

Critic
DISC Type : C

Analista Técnico de CX Pleno at Alelo Brasil

Santo André, São Paulo, Brazil

Overview

Wendel is a Customer Experience Specialist at Alelo Brasil with expertise in VoC, Customer Centricity, and Journey Mapping. Holding multiple MBAs and described by others as a proactive and results-focused leader, his work contributed to three market awards in 2025.

Outside of work, he is a passionate enthusiast of science, astronomy, technology, and video games. He is also a public supporter of the LGBTQIAPN+ community and recently celebrated the personal milestone of purchasing his first apartment.

He recently earned a certification in Generative AI Prompt Engineering, blending his CX skills with cutting-edge technology.

Personality Overview

Critic

Precise

Information Seeker

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Customer Experience
His entire career is focused on enhancing the customer journey. His work at Alelo Brasil contributed to the company winning three market awards in 2025.
Generative AI
Recently earned a certification in Generative AI Prompt Engineering, showing a keen interest in applying emerging technologies to his field.
Agile Leadership
Certified in Agile Management and praised for his leadership, he is focused on effective team management and achieving objectives.

Media Appearances

Wendel has no verified media appearances

Work History

1-2024
Analista Técnico de CX Pleno at Alelo Brasil
7-2023 - 11-2023
Especialista em VoC at Clinicorp Solutions
5-2021 - 7-2023
Analista de VoC at Dasa Empresas
9-2020 - 5-2021
Team Leader at Concentrix
9-2015 - 9-2019
Coordenador de Relacionamento com o Cliente at Clínica Biomed

Education

9-2023 - 12-2025
Master of Business Administration - MBA from FM2S Educação e Consultoria
9-2022 - 7-2024
Master of Business Administration - MBA from MBA SEDA Executive Education

More Information

Social Presence :

Prographics :

Exp : 18 Location : Santo André, São Paulo, Brazil Job Level : N/A Designation : Analista Técnico de CX Pleno at Alelo Brasil
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Insights For Selling To Wendel

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wendel is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Wendel

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Wendel move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Wendel take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Wendel

Personality Compatibility


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