Shabeeba .

Critic
DISC Type : C

Service Recovery Specialist at Flipkart

Greater Hamburg Area, Germany

Overview

Shabeeba is a sales and operations professional with over two years of experience in process optimization, client engagement, and sales support for B2B platforms. A Bachelor of Business Administration graduate from Mangalore University, she is skilled in grievance resolution and currently pursuing a Certified Associate in Project Management (CAPM) certification.

She demonstrates a strong passion for continuous learning and professional development, actively completing certifications and courses. Her recent studies include data visualization, Agile project management with Jira, and fleet and freight management, showing a proactive approach to expanding her expertise across various business functions.

In 2023, she was recognized as a "Best Performer" and received a certificate of appreciation for her operational excellence.

Personality Overview

Critic

ROI Driven

Objective Thinker

It is very likely that they will negotiate pricing or other important terms.  They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Agile Project Management
Actively pursuing CAPM certification and has recently completed several courses on Agile and Jira, indicating a strong focus on structured project execution.
Sales Process Optimization
Experienced in streamlining B2B sales operations, from seller onboarding and catalog management to performance analysis, with a goal of enabling revenue growth.
Client Retention
Specializes in grievance resolution and service recovery, focusing on managing critical cases and implementing process changes to improve client satisfaction.

Media Appearances

Shabeeba has no verified media appearances

Work History

7-2023 - 9-2024
Service Recovery Specialist at Flipkart
11-2022 - 6-2023
Premium Catalog Service Specialist (Sales) at Startek
6-2022 - 11-2022
Business Operation Executive - Non Fulfillment by Flipkart at Startek

Education

6-2018 - 4-2022
Bachelor of Business Administration - BBA from Mangalore University

More Information

Social Presence :

Prographics :

Exp : 2 Location : Greater Hamburg Area, Germany Job Level : N/A Designation : Service Recovery Specialist at Flipkart
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Insights For Selling To Shabeeba

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shabeeba is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Shabeeba

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Shabeeba move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Shabeeba take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Shabeeba

Personality Compatibility


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