Shaheen Hemmatpour

Wildcard
DISC Type : cis

Information Security Lead at Interact Contact Centres

Wigan, England, United Kingdom

Overview

Shaheen is the Information Security Lead at Interact Contact Centres, having progressed through roles in application engineering and service desk analysis at DWF. His career in technology began with providing first-line support for payroll software. He attended Hawkley Hall High School.

He is personally motivated to support cancer-related causes, prompted by the experiences of his mother, grandparents, and friends. In a recent initiative, he planned to cut and donate his hair to a charity supporting this cause.

Unique fact: He has a strict, and serious, rule for recruiters, requiring them to address him as "MY LIEGE LORD, I BRING NEWS" in initial messages.

Personality Overview

ROI Driven

Curious But Skeptical

Friendly But Slow

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Information Security
This is his current specialization and leadership role at Interact Contact Centres, indicating his primary area of professional expertise.
Cancer Fundraising
He is actively involved in fundraising for cancer charities, driven by his mother's and other family members' experiences with the disease.
IT Support Progression
His career shows a clear path from first-line and service desk support roles into more specialized engineering and security lead positions.

Media Appearances

Shaheen has no verified media appearances

Work History

8-2023
Information Security Lead at Interact Contact Centres
6-2019 - 8-2023
Application Platform Engineer at DWF
7-2016 - 6-2019
2nd Line Service Desk Analyst at DWF
7-2015 - 7-2016
Service Desk Analyst at DWF
2-2015 - 7-2015
First Line Support at IRIS Software

Education

2004 - 2009
Education details unavailable from Hawkley Hall High School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Wigan, England, United Kingdom Job Level : Mid-senior Designation : Information Security Lead at Interact Contact Centres
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Insights For Selling To Shaheen

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shaheen is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Shaheen

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Shaheen move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Shaheen take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Shaheen

Personality Compatibility


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