Shalini Singh

Sharpshooter
DISC Type : DC

Director of Client Services, Infosys Financial Services at Infosys

Sydney, New South Wales, Australia

Overview

Shalini is a confident APAC sales leader with 18 years of experience in the tech industry, specializing in multi-million-dollar digital and customer experience transformation solutions. A graduate of Macquarie Business School, her work spans banking, insurance, retail, and mining, focusing on creating win-win partnerships.

Outside of her corporate roles, Shalini is passionate about personal growth, exploring concepts from books like "The Tools" to overcome perfectionism. She is a strong advocate for womens empowerment and makes a conscious effort to practice gratitude and recognize the support of others in her journey.

She co-founded Skwill AI, a SaaS platform using neuroscience and AI to enhance individual performance.

Personality Overview

Fast But Analytical

ROI Driven

Precise But Practical

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They respond well to strong and respectful communication.

Topics They Care About

Digital & CX Transformation
This is her core professional headline and expertise, with a career focused on selling and managing customer experience portfolios for major clients in the ANZ region.
AI in Business
She co-founded an AI SaaS startup and recently completed an 'AI Applications for Growth' program from Kellogg Executive Education, showing a deep interest in its practical uses.
Personal Growth
She publicly shares her journey with self-improvement, including reading books on practical psychology and reflecting on challenges like perfectionism.

Media Appearances

Shalini has no verified media appearances

Work History

2-2025
Director of Client Services, Infosys Financial Services at Infosys
7-2023 - 1-2025
Sales Director - Digital, CX & MarTech, ANZ at Tech Mahindra
6-2020 - 6-2023
Co-founder & Head of Product, Growth & Customer Success at Skwill AI
4-2017 - 6-2020
Regional Director, Strategic Accounts Management, ANZ & SEA at LTIMindtree
4-2015 - 3-2017
Associate Director - Regional Accounts Management, ANZ & SEA at Mindtree

Education

Master of Business Administration from Macquarie Business School
Bachelor of Engineering (B.E.) from Dr. Ambedkar Institute Of Technology

More Information

Social Presence :

Prographics :

Exp : 16 Location : Sydney, New South Wales, Australia Job Level : Mid-senior Designation : Director of Client Services, Infosys Financial Services at Infosys
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Insights For Selling To Shalini

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shalini is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shalini

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Shalini move?

  • If convinced, they can reach decisions quite fast.
  • Can Shalini take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Shalini

Personality Compatibility


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