Shannon Oertel

Examiner
DISC Type : cs

Director, Business Operations & Chief of Staff | Commerce Engineering & Portfolio Simplification at Cisco

Cary, North Carolina, United States

Overview

Shannon is the Director of Business Operations and Chief of Staff at Cisco, focusing on Commerce Engineering. A transformational leader with a decade at the company, she has worked across IT, Customer Experience, and HR. She holds an MBA from the University of North Carolina Wilmington.

She is passionate about celebrating and fostering innovation within the North Carolina technology community. Her work has also provided her with a global perspective, with business travel to locations including Bangalore, Krakow, Mexico City, and Costa Rica.

In ten years at Cisco, she has successfully held roles in three completely different organizations.

Personality Overview

Unexpressive

Tough To Convince

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Talent Development
She has held roles as a Global Talent Lead and publicly praises emerging talent programs, showing a commitment to nurturing new professionals in her field.
AI & Human Connection
Emphasizes the importance of human connection as AI transforms work, drawing from insights on AI-First Design Thinking from a recent Cisco Live IT Leadership panel.
Business Transformation
Identifies as a transformational leader with a track record of driving results across diverse business units, including HR, Customer Experience, and IT.

Media Appearances

Shannon has no verified media appearances

Work History

5-2023
Director, Business Operations & Chief of Staff | Commerce Engineering & Portfolio Simplification at Cisco
5-2022 - 5-2023
Director, Business Operations & Chief of Staff | Finance IT at Cisco
10-2020 - 5-2022
Sr. Manager, Strategy and Operations | Customer Success at Cisco
6-2019 - 10-2020
Business Operations Manager | Customer Success at Cisco
9-2016 - 6-2019
Global Talent Lead | Customer Experience at Cisco

Education

Bachelor of Science in Business Administration from University of North Carolina Wilmington
8-2020 - 5-2023
Master of Business Administration - MBA from University of North Carolina Wilmington

More Information

Social Presence :

Prographics :

Exp : 15 Location : Cary, North Carolina, United States Job Level : Mid-senior Designation : Director, Business Operations & Chief of Staff | Commerce Engineering & Portfolio Simplification at Cisco
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Insights For Selling To Shannon

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shannon is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Shannon

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Shannon move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Shannon take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Shannon

Personality Compatibility


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