Shantal Wiggins

Shantal is a Service Desk Analyst at ePlus inc. with three years of IT experience, specializing in high-volume ticket management and end-user support. A graduate of ECPI University, she recently earned her CompTIA Security+ certification, demonstrating a commitment to expanding her technical expertise in troubleshooting and workstation configuration.

She is a dedicated professional focused on continuous improvement and self-awareness. Her background in customer-facing roles has cultivated strong communication skills and a passion for building positive relationships, which she now applies to her technical support career.

Shantal successfully transitioned her career from retail and customer support roles into the IT sector.