Shashi Shekhar in

Shashi Shekhar

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Head & Global Lead of IT Service Managment and Total Experince at Mashreq Bank
📍 Bengaluru, Karnataka, India

Shashi Shekhar is a senior technology executive at Mashreq Bank, where he leads IT Service Management with a focus on Total Experience (Customer and Employee). A strategist with over 25 years of experience at firms like ANZ, he is a change agent skilled in implementing solutions. He holds a BE from Birla Institute of Technology.

During his time at ANZ, he simultaneously served as the Global Head of Database Operations and the Head of Risk & Audit for Global Platform Management.

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Experience
33 Years
Current Role
Head & Global Lead of IT Service Managment and Total Experince
Job Level
Senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shashi cares about

Total Experience (TX)
His current role at Mashreq Bank is focused on the combined strategy of Customer Experience (CX) and Employee Experience (EX).
IT Service Transformation
He has a proven track record of transforming IT services, including implementing cloud-based management tools and enhancing user experience at ANZ.
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Career

Work history

9-2021
Head & Global Lead of IT Service Managment and Total Experince
Mashreq Bank
3-2018 - 3-2021
Head of Technology
ANZ
5-2016 - 3-2018
Global Head - IT Service Transformation
ANZ
6-2012 - 5-2016
Global Head - Database Operations and Head - Risk & Audit Global Platform Management
ANZ
1-2009 - 5-2012
Sr. Manager - Service Management
ANZ
In the press

Media appearances

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Education
2006 - 2007
EPBM
Indian Institute of Management, Calcutta
1986 - 1990
BE
Birla Institute of Technology, Mesra
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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