Shayne Tong

Visionary
DISC Type : Ds

Chief Digital & Transformation Officer at The Warehouse Group

Auckland, Auckland, New Zealand

Overview

Shayne Tong is a seasoned executive-level technology and digital leader, currently serving as the Chief Digital & Transformation Officer at The Warehouse Group. With extensive experience across retail, healthcare, and energy, he specializes in driving digital business transformation, data-driven strategies, and leading high-performing teams. He studied Accounting at Auckland University of Technology.

There is no publicly available information regarding Shaynes personal life or hobbies.

He won an Asia Pacific Award for his work on the Auckland Hospital Digital Twin, a 3D virtual model of the hospital created to improve operations and patient care.

Personality Overview

Direct & Assertive

Risk Tolerant

Fast But Thoughtful

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Retail Transformation
Currently leading modernization at The Warehouse Group and previously drove a major 14-month cloud transformation at Foodstuffs South Island to streamline retail operations.
Data & AI Strategy
His public posts emphasize embedding data and AI at the core of operations to create a more intelligent and customer-led business.
Digital Health Innovation
As CDO at Auckland DHB, he led the award-winning "Digital Twin" project and focused on transforming the organization into a data-driven, digital healthcare system.

Media Appearances

The Warehouse Group Appoints Chief Digital & Transformation Officer. Featured in NZX

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Shayne Tong - The Warehouse Group. Featured in The Warehouse Group

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Work History

8-2025
Chief Digital & Transformation Officer at The Warehouse Group
8-2022 - 10-2025
Chief Digital Officer #7 CIO 2023 and New Zealand CIO of the Year 2024 Finalist at Foodstuffs South Island
2-2017 - 8-2022
Chief Digital Officer #10 CIO at Auckland DHB
3-2016 - 2-2017
Chief Information Officer at Genesis Energy
6-2013 - 1-2016
General Manager Group Technology & Digital at Fletcher Building

Education

Education details unavailable from #7 CIO50 in 2023, #10 CIO50 in 2022 and 2021, Asia Pacific Award Winner 2021
1989 - 1993
Accounting from Auckland University of Technology

More Information

Social Presence :

Prographics :

Exp : 33 Location : Auckland, Auckland, New Zealand Job Level : Leadership Designation : Chief Digital & Transformation Officer at The Warehouse Group
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Insights For Selling To Shayne

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Focus on the results that your product produces, expect some strategic questions in return
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shayne is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Shayne

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Shayne move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Shayne take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Shayne

Personality Compatibility


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