Sheila Antonioli
Login to view DISC.Sheila Antonioli is the Superintendent of Customer Happiness at Serpro, leveraging her extensive experience in ICT since 2000 to champion customer experience (CX) and success. She has led Serpro to win multiple national awards for customer service and was named a Top CX Professional.
She is a passionate advocate for humanizing technology and improving digital services within the public sector. Sheila actively participates in national conferences, discussing how to build trust and deliver value by placing the citizen at the center of government technology and innovation.
Sheila emphasizes that AI and automation are only meaningful if they genuinely improve peoples lives.
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Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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