Shiva Krishna Reddy Malay

Critic
DISC Type : C

Staff Applied Research Scientist at ServiceNow

Kirkland, Washington, United States

Overview

Shiva Krishna Reddy Malay is a Staff Applied Research Scientist at ServiceNow, where he is a tech lead focusing on post-training foundational models. A graduate of IIT Madras, he is a core contributor to ServiceNows Apriel model series and was awarded the Llama Award for his work on the Text2Code GenAI feature.

His interests lie at the intersection of AI research and the startup ecosystem. He was selected for YCombinators AI Startup School, where he learned from prominent industry leaders. He actively follows and promotes emerging technologies from innovative startups in the conversational AI space.

Interesting fact: He co-authored a paper accepted at NAACL 2025 on translating natural language into Cypher queries for graph databases.

Personality Overview

Information Seeker

Critic

Negotiator

They like to take decisions independently and do not seek others' support often.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Foundational LLMs
His role at ServiceNow involves leading the post-training of large language models and he is a core contributor to the Apriel model series.
Efficient AI Models
His work on the Apriel-1. 5-15B-Thinker model highlights achieving state-of-the-art performance with significant cost and memory savings compared to larger models.
AI for Coding
He received the Llama Award for his contributions to Text2Code, one of ServiceNow's first Generative AI features, demonstrating his expertise in code generation.

Media Appearances

Shiva has no verified media appearances

Work History

2-2025
Staff Applied Research Scientist at ServiceNow
9-2022 - 2-2025
Senior Machine Learning Engineer at ServiceNow
8-2022 - 9-2022
Senior Software Engineer - Machine Learning Scalability at ServiceNow
2-2021 - 8-2022
Software Engineer 2 at Microsoft
12-2020 - 2-2021
Software Engineer 2 at Microsoft

Education

2013 - 2018
B.Tech (Hons) & M.Tech from Indian Institute of Technology, Madras
2011 - 2013
Intermediate Education (High School) from Sri Chaitanya Narayana Junior Kalasala

More Information

Social Presence :

Prographics :

Exp : 8 Location : Kirkland, Washington, United States Job Level : N/A Designation : Staff Applied Research Scientist at ServiceNow
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Insights For Selling To Shiva Krishna Reddy

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shiva Krishna Reddy is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Shiva Krishna Reddy

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Shiva Krishna Reddy move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Shiva Krishna Reddy take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Shiva Krishna Reddy

Personality Compatibility


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