Shiva Kumar

Sharpshooter
DISC Type : CD

Sr. Principal Technical Support Engineer at Oracle

Bengaluru, Karnataka, India

Overview

Shiva Kumar is a Sr. Principal Technical Support Engineer at Oracle, specializing in Cloud IaaS and SaaS platforms like OCI and Cloud@Customer. With a background in Unix system administration and engineered systems, he holds an AWS Certified Solutions Architect certification, showcasing multi-cloud proficiency.

He is a dedicated life-long learner, describing himself as a "Certifications Enthusiastic. " His recent focus has been on expanding his expertise into trending areas, particularly cybersecurity and Artificial Intelligence, actively completing new certifications to stay ahead of technology curves.

Colleagues consistently praise him as a talented, team-oriented associate and an effective mentor for new team members.

Personality Overview

Precise But Practical

Rigorous & Demanding

ROI Driven

They are not always relationship oriented.  They respond better to strong and respectful interactions. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Cloud Infrastructure
His primary role involves deep technical support for Oracle's IaaS and PaaS cloud offerings, including OCI, OCI-C, and Oracle Cloud@Customer.
AI in the Cloud
Demonstrates a very recent interest by completing OCI AI Foundations and Oracle Fusion AI Agent Studio certifications in 2025.
CyberSecurity
His professional feed shows a stated interest in CyberSecurity, particularly in relation to Oracle Cloud technologies and a passion for related certifications.

Media Appearances

Shiva has no verified media appearances

Work History

4-2020
Sr. Principal Technical Support Engineer at Oracle
3-2018 - 4-2020
Sr. Principal Technical Support Engineer at Oracle
1-2016 - 3-2018
Sr. Principal Software Engineer at Oracle
7-2014 - 12-2015
Associate - Unix System Administration - L2 SME at J.P. Morgan Chase
6-2009 - 7-2014
CERNER Systems Technical Support - Infrastructure Sr. Advisor & Unix Technical Lead at Dell Services (Perot Systems)

Education

1992 - 1994
Diploma in P.C.S from SJCE Mysore
2009 - 2012
BCA from IIMSR Delhi

More Information

Social Presence :

Prographics :

Exp : 30 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : Sr. Principal Technical Support Engineer at Oracle
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Insights For Selling To Shiva

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shiva is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shiva

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Shiva move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Shiva take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Shiva

Personality Compatibility


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