Shuo Chen

Observer
DISC Type : ci

CTO & Co-Founder at Alma

United States

Overview

Shuo Chen is the CTO and Co-founder of Alma, an AI-powered immigration tech startup. He has deep expertise in AI/ML and data platforms, previously serving as Senior Director of Engineering at SupportLogic and as an engineering leader at Uber, where he led machine learning and pricing platform teams. He holds degrees from Tsinghua University and UCLA.

Growing up, education was a high priority, and his early discipline led him to become the top student in his town. His personal experience navigating the US immigration system was a significant motivator for co-founding Alma, reflecting a deep personal connection to solving these complex challenges for others.

Unique fact: Shuo was the founding tech lead for Ubers Driver Incentives Platform, a system he built that processed over $1. 6 billion in payouts annually.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

Immigration Tech
As the co-founder of Alma, he is dedicated to using AI to simplify the complex and challenging immigration process, a mission rooted in his own personal experience.
AI/ML Platforms
He has a history of building and leading AI/ML platforms, including at SupportLogic where he focused on signal extraction and escalation prediction, and at Uber with the Michelangelo platform.
Startup Founding
He is passionate about the founder's journey, from initial vision discussions in a coffee shop to scaling a company and maintaining a consistent codebase in production.

Media Appearances

Shuo has no verified media appearances

Work History

3-2024
CTO & Co-Founder at Alma
1-2022
Senior Director of Engineering at SupportLogic
4-2020 - 1-2022
Engineering Leadership (Uber Eats Courier Pricing) at Uber
10-2018 - 4-2020
Engineering Leadership (Michelangelo - ML Platform) at Uber
10-2016 - 10-2018
Engineering Leadership (Uber Rides Driver Pricing) at Uber

Education

B.S. from Tsinghua University
M.S. from UCLA

More Information

Social Presence :

Prographics :

Exp : 14 Location : United States Job Level : Leadership Designation : CTO & Co-Founder at Alma
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Insights For Selling To Shuo

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shuo is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Shuo

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Shuo move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Shuo take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Shuo

Personality Compatibility


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