Silvia Arassiro in

Silvia Arassiro

Organizer · DISC type Sd
Director, After Sales and Customer Service at Mondial Eletrodomésticos
📍 São Paulo, São Paulo, Brazil

Silvia Arassiro is the Director of After Sales and Customer Service at Mondial Eletrodomésticos, with extensive experience from leadership roles at Samsung, Johnson & Johnson, and Philips. Colleagues describe her as having strong business acumen, technical knowledge, and people management skills. She holds an MBA from Fundação Dom Cabral.

Under her leadership, her team at Mondial has secured multiple consecutive "Prêmio Reclame Aqui" and "MESC" awards, recognizing the company for outstanding customer satisfaction and experience.

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Experience
28 Years
Current Role
Director, After Sales and Customer Service
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Silvia shows up

Trusting Of Others
Pleasant
Thoughtfully Quick

Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Priorities

Topics Silvia cares about

Customer Satisfaction
Her social media activity proudly highlights her team's consecutive wins at the "Reclame Aqui" and "MESC" awards, recognizing excellence in customer experience.
After-Sales Strategy
Her career is defined by managing comprehensive after-sales processes, including service networks, call centers, logistics, and guarantee policies for major consumer brands.
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Career

Work history

12-2014
Director, After Sales and Customer Service
Mondial Eletrodomésticos
11-2013 - 12-2014
Director, Service Operations - Retail, Government, Corporate and Educational Technology
Positivo Informática
4-2010 - 9-2012
Sr Manager, Customer Service and B2B Service Sales
Samsung Electronics
6-2008 - 3-2010
Manager, Equipment Division for Medical and Diagnostic Device
Johnson & Johnson
8-2006 - 5-2008
Manager, Customer Service
Philips
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2003 - 2004
MBA
Fundação Dom Cabral
2000 - 2001
MBA
ESPM Escola Superior de Propaganda e Marketing
1989 - 1993
Bachelor's degree
FEI
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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