Silvia is a Senior Manager of Customer Engagement at Swarovski, specializing in CRM, CX, and loyalty. A consumer-centric marketer with international experience, she holds an MSc from Università della Svizzera italiana. Colleagues describe her as hardworking, dedicated, and open to new ideas while excelling in project and change management.
Silvia is passionate about the evolution of the modern workplace, showing a keen interest in topics like the four-day workweek and remote work flexibility. She is also a vocal supporter of advancing women in leadership and fostering creativity within corporate environments.
She has a background in international marketing, having managed all communication and marketing activities for Fujitsu in New Zealand.
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