Simon M. in

Simon M.

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Head of CX Solutions at Plata Card
📍 Mexico City, Mexico

Simon is a customer-centric Director of Customer Experience with over eight years of experience, currently leading CX Solutions at Plata Card. He specializes in data-driven strategies and operational management to proactively solve customer problems. Colleagues describe him as having a good and optimistic approach to new challenges.

Driven by a passion for helping others, Simon feels most energized when he is hands-on and collaborating with teams to find solutions. This personal motivation aligns with his professional goal of making a significant impact on financial inclusion for consumers across Mexico.

He is the recipient of the "Values Star Award" for his exceptional ability to adapt to and influence change in a fast-paced environment.

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Experience
12 Years
Current Role
Head of CX Solutions
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

How Simon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Simon cares about

Proactive CX
His motto is "Preventing problems is the best Customer Experience, " focusing on proactively solving issues before they impact the customer.
Financial Inclusion
He is passionate about his mission at Plata Card to become the go-to financial relationship for Mexican consumers and make a meaningful difference.
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Career

Work history

11-2024
Head of CX Solutions
Plata Card
11-2023
Head of Customer Service
Plata Card
3-2023 - 11-2023
Head of Customer Success
NAMES WORLD
10-2021 - 11-2022
Head of Customer Service, Listings & Content - MX
Shopee
10-2017 - 10-2021
Sr. Manager Quality, Insights and Analytics / Customer Experience
TeleTech
In the press

Media appearances

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Education
Education details unavailable
Universidad Valle Del Bravo
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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