Simone Smith

Enigma
DISC Type : cdi

Contact Center Manager at Georgia Access

Decatur, Georgia, United States

Overview

Simone has no verified overview

Personality Overview

Hard To Convince

Fast Follower

Challenger

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Simone has no verified topics they care about

Media Appearances

Simone has no verified media appearances

Work History

5-2024
Contact Center Manager at Georgia Access
3-2021 - 6-2025
Operations Manager at LivePerson
4-2017 - 3-2021
Customer Care Professional Supervisor at LivePerson
9-2014 - 4-2017
Customer Care Professional at LivePerson
9-2012 - 9-2014
Bank Teller at SunTrust

Education

Associate of Science - AS from Herzing University
1998 - 2002
High School from Fort Lauderdale High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Decatur, Georgia, United States Job Level : Middle Designation : Contact Center Manager at Georgia Access
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Insights For Selling To Simone

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Simone is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Simone

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Simone move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Simone take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Simone

Personality Compatibility


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