Sonia Aldana
Critic · DISC type CSonia Aldana is the Manager of Customer Experience and Call Center at Banco Falabella, where she focuses on enhancing service across all channels. Her expertise is further highlighted by her role as a faculty member for a diploma in Contact Center Management. She holds a specialization in Service Management from Universidad de La Sabana.
Sonia is a vocal advocate for gender equity within her professional ecosystem and draws inspiration from leadership philosophies that champion empowerment and stand against bullying. She is passionate about fostering the growth and decisiveness of her teams to improve overall efficiency and customer satisfaction.
She was featured on the #Banqueras podcast as one of the women who are changing the financial sector in Colombia.
Read the full overview →How Sonia shows up
Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions.
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DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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