Spencer Irvine

Questioner
DISC Type : c

IT Support Technician at Progeny

Edinburgh, Scotland, United Kingdom

Overview

Spencer is an IT Support Technician based in Edinburgh with a history of providing 1st line technical support. He is a graduate of Edinburgh Napier University, where he studied Cyber and Computer Forensics, giving him a unique, security-focused perspective in his IT roles.


His degree specialization is in Cyber/Computer Forensics.

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

IT Technical Support
His entire career has been focused on roles like IT Support Technician and Service Desk Analyst, with skills in ITIL and technical assistance.
Cyber Forensics
He holds a degree in Cyber/Computer Forensics from Edinburgh Napier University, indicating a deep interest in digital investigation.
IT Service Management
His experience includes working with ITIL processes, a key framework for managing IT services and support.

Media Appearances

Spencer has no verified media appearances

Work History

11-2024
IT Support Technician at Progeny
1-2021 - 11-2024
Information Technology Support Analyst at Nucleus Financial
5-2019 - 10-2020
IT Support Engineer at Dobbies Garden Centres
11-2018 - 5-2019
Service Desk Analyst at Computershare UK

Education

2017 - 2018
Cyber/Computer Forensics from Edinburgh Napier University
2016 - 2017
HND from North East Scotland College

More Information

Social Presence :

Prographics :

Exp : 7 Location : Edinburgh, Scotland, United Kingdom Job Level : N/A Designation : IT Support Technician at Progeny
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Insights For Selling To Spencer

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Spencer is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Spencer

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Spencer move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Spencer take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Spencer

Personality Compatibility


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