Stacey Larson Darbro

Energizer
DISC Type : I

Director, Transformation at Hyatt

Omaha, Nebraska, United States

Overview

Stacey Larson Darbro is the Director of Transformation at Hyatt, specializing in contact center technology and operational innovation. Her career reflects a steady progression through leadership roles focused on technology strategy and global support. She holds a Six Sigma Yellow Belt and a Bachelors from the University of Missouri-Columbia.

In a previous role, she was responsible for an IVR system that managed 15, 000 calls daily.

Personality Overview

Big Picture Person

Relationship Oriented

Imaginative

They are always positive and upbeat, so take their promises with a pinch of salt.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Contact Center Innovation
Her career has centered on global contact center technology, including developing strategy, managing system enhancements, and global support.
Operational Transformation
Her current role as Director of Transformation is built on a history of streamlining daily operations and presenting efficiency initiatives to executive leadership.
Large-Scale IVR
She has direct experience launching and maintaining high-volume IVR systems, previously overseeing one that handled 15, 000 calls per day.

Media Appearances

Stacey has no verified media appearances

Work History

7-2025
Director, Transformation at Hyatt
10-2020 - 3-2026
Assistant Director Technology & Innovation at Hyatt
12-2018 - 10-2020
Senior Manager of Global Contact Center Technology and Innovation at Hyatt
9-2009 - 12-2018
Operations Manager at Hyatt
8-2007 - 9-2009
Reservation Manager at Hyatt

Education

1999 - 2003
Bachelor from University of Missouri-Columbia
1995 - 1999
Education details unavailable from Mercy High School - Omaha

More Information

Social Presence :

Prographics :

Exp : 21 Location : Omaha, Nebraska, United States Job Level : Mid-senior Designation : Director, Transformation at Hyatt
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Insights For Selling To Stacey

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stacey is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Stacey

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Stacey move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Stacey take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Stacey

Personality Compatibility


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