Stassa M. in

Stassa M.

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IT Manager, Major Incident & IT Ops Center at City of Dallas
📍 Dallas, Texas, United States

As Major Incident Manager for the City of Dallas, Stassa orchestrates service restoration during critical system outages. Drawing on her background in Computer Science, she is certified in ITILv4 and Crisis Management, with colleagues describing her as resourceful, professional, and helpful. She focuses on vendor relations and process improvement.

Stassa is passionate about fostering a culture of continuous improvement where learning is encouraged and mistakes are seen as growth opportunities. She believes in empowering new leadership and promoting collaboration. Her interests include following developments at major technology companies like Microsoft and Amazon.

Stassa holds a certification in "Leading in the Age of Generative AI" and follows its implications for governance and public trust.

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Experience
12 Years
Current Role
IT Manager, Major Incident & IT Ops Center
Job Level
Middle
Location
Dallas, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Stassa cares about

Crisis & Incident Management
Her core role involves managing high-severity incidents for a major city. She is certified in incident management and focuses on creating actionable crisis response protocols.
IT Service Management
With an ITILv4 certification and a background as an ITSM administrator, she focuses on aligning incident management strategies and processes with service-level agreements.
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Career

Work history

8-2023
IT Manager, Major Incident & IT Ops Center
City of Dallas
5-2022 - 7-2023
IT Manager, Desktop Vendor Management
City of Dallas
7-2020 - 4-2022
IT Manager, Executive Support and Special Projects
City of Dallas
3-2017 - 5-2023
Retail Shift Lead
Walgreens Boots Alliance
3-2019 - 4-2020
ITSM Administrator
Tango Analytics
In the press

Media appearances

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Education
1986 - 1989
Computer Science
Prairie View A&M University
2010 - 2013
Associate’s Degree
Kaplan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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