Stephanie Dean, MBA

Enthusiast
DISC Type : i

Head of Training, SmartDigital at J.D. Power

Ringgold, Georgia, United States

Overview

Stephanie Dean is the Head of Training for SmartDigital at J. D. Power, where she leads strategic initiatives for professional development across the automotive dealer network. With a career spanning over 23 years in the automotive industry, she specializes in designing innovative training programs. She holds an MBA from the University of Phoenix.

Stephanie recently participated as a panelist in an Automotive News Webinar on driving growth by turning reviews into sales.

Personality Overview

Story Driven

Amiable & Agreeable

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Automotive Training
As Head of Training, she designs and implements innovative training programs for OEM clients, certified provider partners, and dealer networks.
Customer Engagement
A central component of her career and a key topic she discussed in a recent Automotive News webinar panel on turning reviews into sales.
Professional Development
She recently completed her Master of Business Administration, demonstrating a personal commitment to continuing education and skill growth.

Media Appearances

Stephanie has no verified media appearances

Work History

12-2025
Head of Training, SmartDigital at J.D. Power
4-2023 - 12-2025
Sr. Manager | Training, Customer Support & Dealer Groups at J.D. Power
11-2019 - 4-2023
Digital Dealer Advisor / Team Lead at J.D. Power
3-2019 - 11-2019
Director Of Operations at Ford of Dalton
3-2016 - 3-2019
Digital Performance Manager at FordDirect

Education

1-2022 - 1-2023
Master of Business Administration - MBA from University of Phoenix
2018 - 2021
Bachelor's degree from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 23 Location : Ringgold, Georgia, United States Job Level : Mid-senior Designation : Head of Training, SmartDigital at J.D. Power
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Stephanie

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Stephanie take some risk or not?

  • They can take some low-probability risks if needed.

You And Stephanie

Personality Compatibility


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