Stephanie Satariano

Enthusiast
DISC Type : i

Vice President, Customer Success Management at Certa.ai

San Francisco Bay Area, United States

Overview

Stephanie has no verified overview

Personality Overview

Optimistic

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Stephanie has no verified topics they care about

Media Appearances

Stephanie has no verified media appearances

Work History

11-2023
Vice President, Customer Success Management at Certa.ai
2-2022 - 11-2023
Director, Customer Value Management at Coupa Software
1-2020 - 2-2022
Senior Customer Value Manager at Coupa Software
4-2017 - 1-2020
Customer Value Manager at Coupa Software
Customer Onboarding & Success Manager at AcceLIM

Education

2012 - 2014
Bachelor of Arts (B.A.) from University of Hawaii at Manoa
2005 - 2008
Associate's degree from Cabrillo College

More Information

Social Presence :

Prographics :

Exp : 8 Location : San Francisco Bay Area, United States Job Level : Senior Designation : Vice President, Customer Success Management at Certa.ai
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Stephanie

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Stephanie take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Stephanie

Personality Compatibility


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