Stephanie Smith

Go-getter
DISC Type : d

Manager of Customer Success at Collage HR

Halifax, Nova Scotia, Canada

Overview

Stephanie is a passionate Customer Success Leader at Collage HR, specializing in SaaS companies. With a background in both product and customer success, she focuses on putting the customer at the center of every strategy. People who have worked with her describe her as professional, empathetic, and passionate.

Outside of her professional life, Stephanie is an active volunteer at local arts and culture events. She enjoys a variety of hobbies including reading, gardening, yoga, and spending time in nature. She is also an avid traveler, embracing new experiences and environments.

She holds recent certifications in Generative AI Fundamentals and Introduction to Large Language Models.

Personality Overview

Self-Confident

Fast-Paced

Challenger

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Success
Her entire career is focused on customer-centric methodologies, retention, and managing portfolios of enterprise brands to ensure their success and growth.
Remote Work Culture
Frequently posts about hiring for remote positions at Collage, highlighting the benefits of a remote-first organization and its positive team impact.
AI in Business
Recently certified in Generative AI Fundamentals and Large Language Models, indicating a strong professional interest in emerging technologies and their applications.

Media Appearances

Stephanie has no verified media appearances

Work History

12-2024
Manager of Customer Success at Collage HR
7-2023 - 12-2024
Customer Success Manager - Onboarding at Collage HR
7-2022 - 6-2023
Customer Success & Community Manager at Maru Group
8-2021 - 7-2022
Product Owner at Explorance
1-2020 - 8-2021
Product Specialist at Explorance

Education

Bachelor’s Degree from Dalhousie University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Halifax, Nova Scotia, Canada Job Level : Middle Designation : Manager of Customer Success at Collage HR
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Stephanie

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Stephanie take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Stephanie

Personality Compatibility


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