Stephen Lee, MBA

Inspirer
DISC Type : id

Claims Manager at Automobile Club of Southern California

Los Angeles, California, United States

Overview

Stephen is an experienced risk and operations manager, currently serving as a Claims Manager. A graduate of USC Marshalls MBA program with a Lean Six Sigma Green Belt, he excels in process improvement, team development, and customer engagement. Colleagues describe him as hardworking, forward-thinking, and a proactive leader.

He has a keen interest in understanding consumer behavior and culture, demonstrated through a project where he successfully enhanced the market experience for a premium Japanese Sake brand by focusing on the customer journey.

Unique fact: A key insight he values is that to develop effective strategy, you must first deeply understand people.

Personality Overview

Confident & Optimistic

Decisive

Generous

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Risk Management
His career is centered on risk and claims management, with leadership roles at HyreCar, Progressive Insurance, and the Automobile Club of Southern California.
Process Improvement
Holds a Lean Six Sigma Green Belt certification and has a proven track record of creating efficiency within his teams while upholding high quality standards.
Strategic Leadership
Praised for his ability to grow teams and advise on business strategy, he focuses on developing people to achieve organizational goals.

Media Appearances

Stephen has no verified media appearances

Work History

2-2022
Claims Manager at Automobile Club of Southern California
6-2018 - 2021
Risk Department Manager at HyreCar Inc.
1-2017
Consultant at Advisory
2-2008 - 12-2016
Claims Supervisor at Progressive Insurance

Education

2013 - 2016
Master of Business Administration from USC Marshall School of Business
Bachelor of Science from Rutgers Business School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Los Angeles, California, United States Job Level : Middle Designation : Claims Manager at Automobile Club of Southern California
URL has been copied!

Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Stephen

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Stephen take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Stephen

Personality Compatibility


Other Automobile Club of Southern California Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.