Stephen Melendez in

Stephen Melendez

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Technical Account Manager at Talon.One
📍 Andover, Massachusetts, United States

Stephen is a Technical Account Manager at Talon.One, where he helps enterprise customers design and implement promotion and loyalty solutions. With a background in software engineering from General Assembly, he specializes in untangling complex integrations, diagnosing API issues, and optimizing data pipelines. Colleagues describe him as tenacious, dedicated, and a phenomenal teammate.

He made a significant career pivot from an Internal Auditor in the healthcare sector to become a hands-on software engineer and customer-facing technical expert.

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Experience
9 Years
Current Role
Technical Account Manager
Job Level
Middle
Location
Andover, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Stephen cares about

Seamless Customer Integrations
His current role and self-described headline emphasize turning complex technical integrations into positive, seamless customer experiences from implementation to launch.
API Troubleshooting
He describes himself as speaking "fluent API" and has direct experience diagnosing and resolving complex API and event tracking issues for premium clients.
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Career

Work history

10-2025
Technical Account Manager
Talon.One
1-2022 - 9-2024
Customer Success Engineer
Segment
11-2019 - 8-2020
Software Developer
Universum Solution
6-2019 - 9-2019
Software Engineer Fellow
General Assembly
11-2016 - 8-2018
Internal Auditor
Beacon Health Options
In the press

Media appearances

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Education
2019 - 2019
Computer Software Engineering
General Assembly
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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