Steve Carpenter is a Customer Transformation Advisor at Celonis with 30 years of experience at companies like Merck, GE, and Johnson Controls. He focuses on modernizing operating models by bridging the gap between data insights and real-time execution. He holds a BA from the University of California, Berkeley.
He is the author of a chapter in the book "Process Intelligence in Action," detailing Mercks digital transformation in its shared services division.
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Experience
24 Years
Current Role
Customer Transformation Advisor
Job Level
Mid-senior
Location
Greater Milwaukee, United States
Personality Overview
How Steve shows up
ROI Conscious
Demanding
Upfront
They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.
Priorities
Topics Steve cares about
Process Intelligence
Authored a chapter on leveraging process intelligence for digital transformation at Merck and frequently speaks on using it to build scalable, AI-ready operations.
GBS Transformation
Draws on his experience as Executive Director of GBS Digital Services at Merck to advise on scaling and innovating Global Business Services organizations.
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Career
Work history
8-2025
Customer Transformation Advisor
Celonis
10-2017 - 8-2025
Executive Director, GBS Digital Services
Merck
2016 - 2016
Director, Robotic Process & Intelligent Automation
Johnson Controls
2014 - 2016
Director, Enterprise Data Center of Excellence
Johnson Controls
2011 - 2014
Director, Data Management, Building Efficiency
Johnson Controls
In the press
Media appearances
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Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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