Steve Glass in

Steve Glass

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Executive Sr. Director, Customer Experience Business Operations and Transformation at Honeywell
📍 Charlotte Metro, United States

Steve Glass is a customer-centric digital transformation leader at Honeywell, driving customer experience and business operations. His expertise lies in developing data-driven strategies and leading cross-functional teams to increase market share. Colleagues describe him as a reliable, dedicated, and diplomatic professional who excels at both relationship management and effective delivery, holding certifications in Agile Leadership and Change Management.

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Experience
28 Years
Current Role
Executive Sr. Director, Customer Experience Business Operations and Transformation
Job Level
Senior
Location
Charlotte Metro, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Steve cares about

AI in CX
Was a panelist at the Opkallla tech conference, discussing the impact of AI on creating personalized customer experiences and its role in the future of customer support.
Digital Transformation
His entire career, particularly at Honeywell and Mercedes Benz, has focused on leading and executing large-scale digital business strategies and end-to-end customer experience transformations.
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Career

Work history

12-2024
Executive Sr. Director, Customer Experience Business Operations and Transformation
Honeywell
4-2021 - 11-2024
Senior Director, E2E Digital CX Transformation
Honeywell
11-2020 - 3-2021
Director, Digital Product Management, Corporate Strategy and Transformation
Honeywell
1-2016 - 11-2020
Director, Marketing and Digital Experience - Daimler Truck Financial
Mercedes Benz Daimler AG
2-2012 - 12-2015
Director, Marketing and Sales Support - Mercedes-Benz Financial Services
Mercedes Benz Daimler AG
In the press

Media appearances

Reinventing CX in B2B with Honeywell | Episode 48. Featured in YouTube
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Education
2004
Master of Business Administration - MBA
University of Phoenix
1997
Bachelor of Arts - BA
The University of Kansas
Strategic Business Management
Harvard Extension School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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