Steve Repass, MBA in

Steve Repass, MBA

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Senior Manager - Customer Success at Device42, A Freshworks Company
📍 Rochester, New York Metropolitan Area, United States

A services executive with over 25 years of experience in customer success, service delivery, and support for technology providers, including in the SaaS and cybersecurity sectors. He holds an MBA from the University of Connecticut and is described by colleagues as dedicated, strategic, and a customer-first advocate.

In a previous director role, he achieved and maintained a 100% customer retention rate for all U. S. and CALA customers, showcasing his commitment to service excellence.

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Experience
33 Years
Current Role
Senior Manager - Customer Success
Job Level
Middle
Location
Rochester, New York Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Steve cares about

Customer Success
His 25-year career is dedicated to building and leading teams that ensure customers succeed with technology solutions, from implementation through the entire lifecycle.
Cybersecurity Services
He has direct experience building a customer solutions group from the ground up for a SaaS cybersecurity startup, developing its implementation framework and services.
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Career

Work history

8-2025
Senior Manager - Customer Success
Device42, A Freshworks Company
10-2019 - 5-2025
Director, Customer Solutions
TRUEFORT
7-2017 - 10-2019
Director, Professional Services and Customer Success
FNT Software
4-2016 - 3-2017
Global Director, Professional Services PMO
Vertiv
10-2014 - 4-2016
Global Director, Professional Services Strategy
Emerson Network Power
In the press

Media appearances

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Education
Bachelor of Arts
University of Connecticut
Master of Business Administration (M.B.A.)
University of Connecticut School of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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