Steven Klohn

Energizer
DISC Type : I

Chief Information Officer at Dave & Buster's Inc.

Pilot Point, Texas, United States

Overview

Steve Klohn is the CIO of Dave & Busters, bringing over 25 years of IT and innovation experience from the retail, restaurant, and entertainment industries. He focuses on technology that supports business goals and enhances guest experiences. Described by peers as innovative, genuine, and a visionary leader, he is a graduate of the University of North Texas.

Based on his education at the University of North Texas and an extensive career in the Dallas area, he may follow local Texas sports teams. His professional interests include SaaS platforms and enterprise software solutions.

He is consistently praised by colleagues not just for technical vision, but for being a caring and authentic leader who champions and develops his team members.

Personality Overview

Big Picture Person

Believer

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Guest Experience Tech
His career focus involves leveraging technology to create exceptional guest and team member experiences in the entertainment and restaurant industries.
Innovative IT Strategy
Praised as a "visionary leader, " his work centers on innovating technical strategies that drive business capabilities and shareholder value.
Team Leadership
Recommendations repeatedly highlight his passion for developing people, recognizing talent, and championing his team's success and visibility within the organization.

Media Appearances

Steven has no verified media appearances

Work History

6-2022
Chief Information Officer at Dave & Buster's Inc.
9-2016 - 6-2022
CIO at Main Event Entertainment
5-2012 - 10-2016
CIO Consultant at Intelemedia Communications
2-2015 - 6-2016
CTO at Brinker International
3-2014 - 1-2015
Vice President of Infrastructure & Service Delivery at Brinker International

Education

2007 - 2010
BAAS from University of North Texas

More Information

Social Presence :

Prographics :

Exp : 13 Location : Pilot Point, Texas, United States Job Level : Leadership Designation : Chief Information Officer at Dave & Buster's Inc.
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Insights For Selling To Steven

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steven is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Steven

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Steven move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Steven take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Steven

Personality Compatibility


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