Steven Thornton

Inspirer
DISC Type : di

Engagement Manager at World Wide Technology

United States

Overview

Steven is an IT and sales engineering leader with over 29 years of experience, specializing in multimillion-dollar growth for Fortune 500 clients in cloud, AI/ML, and network security. A student of Communication at Texas State University, colleagues describe him as dedicated, effective, and solutions-oriented.

Outside of his direct roles, Steven maintains a strong interest in the broader technology landscape by actively following the developments and strategies of major industry players like IBM and Hewlett Packard Enterprise.

Unique fact: He is a multiple-time recipient of the Cisco Sales Achiever award, highlighting a consistent record of high performance.

Personality Overview

Decisive

Generous

Fast Adopter

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Managed Services Delivery
His career focus has been on leading complex Managed Services offerings, with an emphasis on customer value and profitability, as seen at WWT and Cisco.
Consultative Solution Design
He has a proven record of designing solutions to meet specific client outcomes, particularly for Fortune 500 enterprise and healthcare clients.
Complex Contract Negotiation
His profile highlights extensive experience leading RFP development and negotiating complex contracts and pricing for major enterprise clients.

Media Appearances

Steven has no verified media appearances

Work History

2-2020 - 7-2025
Engagement Manager at World Wide Technology
2-2020 - 7-2025
Global Engagement Manager - Managed Services at World Wide Technology
7-2015 - 2-2020
Services Architect at Dimension Data
7-2015 - 2-2020
Service Architect at NTT, Ltd.
7-2009 - 10-2014
Services Sales Consultant at Cisco

Education

1988 - 1990
Communication from Texas State University-San Marcos

More Information

Social Presence :

Prographics :

Exp : 24 Location : United States Job Level : N/A Designation : Engagement Manager at World Wide Technology
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Insights For Selling To Steven

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steven is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Steven

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Steven move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Steven take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Steven

Personality Compatibility


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