Sthefanía Cantú in

Sthefanía Cantú

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Digital Operation Support Deputy Director_Digital Channels at Santander
📍 Mexico City, Mexico

Sthefanía is a Digital Operation Support Deputy Director at Santander specializing in project management, process optimization, and business transformation. With experience across banking, hospitality, and media, she excels at driving operational excellence and managing risk, supported by her education in organizational change from IPADE Business School.

She led the operational separation of Banamex and Citi, ensuring business continuity while achieving 100% remediation of central bank regulatory findings.

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Experience
10 Years
Current Role
Digital Operation Support Deputy Director_Digital Channels
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Sthefanía cares about

Process Re-Engineering
She has a passion for re-engineering key processes to improve controls and reduce turnaround times, as demonstrated in her corporate banking roles.
Banking Risk Management
Her experience includes implementing risk-treatment models that reduced critical incidents by 15% and ensuring full compliance with financial regulations and ISO standards.
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Career

Work history

11-2025
Digital Operation Support Deputy Director_Digital Channels
Santander
3-2025 - 8-2025
LAM & MX Wholesale Implementation Manager_Client Servicing/CIB
HSBC
10-2022 - 4-2024
AVP/ PMO Support Operations Manager_ Claims&Disputes - Finance (GCB)
Citibanamex
10-2020 - 10-2022
Process Manager / Continuos Improvement_IT
City Express Hoteles
2-2019 - 10-2020
Elearning Project Manager _IT
City Express Hoteles
In the press

Media appearances

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Education
Transformación Organizacional: Liderazgo y Manejo del Cambio
IPADE Business School
2010 - 2014
Ciencias de la comunicación
Universidad del Valle de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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