Stuart Young

Captain
DISC Type : DS

Career Break at Mar 26, Available right away

London Area, United Kingdom

Overview

Stuart is a hands-on Programme Manager with international experience in Customer Success and SaaS for tech start-ups and corporates. With a background in Business & Finance and an ITIL certification, colleagues describe him as a supportive and highly trusted advisor. He has a track record of delivering projects using Agile and Lean methodologies.

After taking time off in 2023/24 to recover from a serious injury, Stuart is now actively seeking new opportunities. He is a long-time member of The Chartered Institute for IT (BCS), which he uses to stay ahead in technology, and has a personal interest in the evolution of AI.

Unique fact: Stuart stepped away from his career for a year to recover from a serious injury and is now fully back in business.

Personality Overview

Planner & Achiever

Consummate Professional

Output-Driven

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Success
A core theme in his professional headline and experience, with a focus on delivering exceptional customer outcomes and engagement programmes.
SaaS Methodologies
His background highlights extensive experience using various methodologies like Agile, Lean, and ITIL to deliver SaaS projects for diverse organizations.
Digital Transformation
Advised on and provided gap analysis for digital transformation projects during his freelance work and his time at Bystronic Group.

Media Appearances

Stuart has no verified media appearances

Work History

6-2023
Career Break at Mar 26, Available right away
11-2021 - 6-2023
Programme Manager, Customer Experience at Foundry
6-2019 - 1-2020
Business Programme Manager, UK IoT Team (Internet Of Things) at Telefonica (Telecoms/Internet)
11-2018 - 11-2021
Programme Management - Customer Engagement at Freelance
9-2018 - 9-2018
Customer Success Consultant 'Digital Transformation' at Bystronic Group (Manufacturing)

Education

9-1992 - 6-1994
Business & Finance from Bucks College (Brunel University)

More Information

Social Presence :

Prographics :

Exp : 31 Location : London Area, United Kingdom Job Level : N/A Designation : Career Break at Mar 26, Available right away
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Insights For Selling To Stuart

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stuart is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Stuart

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Stuart move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Stuart take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Stuart

Personality Compatibility


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