Sue-ann Nicholls in

Sue-ann Nicholls

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Senior Manager: Employee Experience at MoMo from MTN
📍 South Africa

Sue-ann is a purpose-driven HR leader with over 15 years of experience in employee experience, branding, and customer success across global environments. She excels in delivering data-informed HR transformation and is described as creative, strategic, and innovative. She earned her Bachelors degree in Marketing, Cum Laude, from Nelson Mandela University.

Outside of her professional life, Sue-ann is passionate about empowering others, particularly women in business. She encourages boldness, self-belief, and taking up space in professional environments. She draws inspiration from stories of resilience and endurance, reflecting a deep interest in motivational themes and personal growth.

Unique fact: She successfully transitioned her career from marketing roles at Coca-Cola to become a specialized leader in HR and Employee Experience.

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Experience
10 Years
Current Role
Senior Manager: Employee Experience
Job Level
Middle
Location
South Africa
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sue-ann cares about

Employee Experience (EX)
Her current and recent roles are centered on EX, focusing on employee listening strategies, journey mapping, and enhancing the Employee Value Proposition (EVP).
Culture & Engagement
A core part of her work involves developing strategies to boost morale, foster inclusive cultures, and use data to improve employee engagement and workplace environments.
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Career

Work history

7-2024
Senior Manager: Employee Experience
MoMo from MTN
11-2022 - 5-2024
Lead: Employee Experience and Culture
Makosi
8-2020 - 10-2022
Senior Experience Professional
Interact RDT
1-2018 - 4-2020
Business Analyst (HR Remuneration & Reward)
Coca-Cola Beverages Africa
1-2016 - 1-2018
Sabcool Account Manager (Marketing Department)
Coca-Cola Beverages Africa
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2-2002 - 11-2006
Bachelor's degree
Nelson Mandela University
1-2020 - 12-2020
Diploma of Education
South African Reward Association
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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