SUE DOOLEY

Examiner
DISC Type : cs

Customer Service Manager at Fragrance Oils (International) Limited

Greater Cheshire West and Chester Area, United Kingdom

Overview

Sue Dooley is the Global Customer Service Manager for Fragrance Oils (International) Limited, with a background in the fragrance industry that includes a prior role as Sales Support Manager at Ungerer Limited. She has a dedicated career path focused on managing B2B client relationships and supporting the complete sales lifecycle.

Personality Overview

Process Oriented

Overcautious

Tough To Convince

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Global Customer Service
Her current title as a Global Manager indicates a focus on managing international client relationships and maintaining high service standards across regions.
B2B Client Relations
Her career in the fragrance industry, serving corporate clients, and her interest in companies like Unilever point to an expertise in managing complex B2B partnerships.
Sales Lifecycle Support
Her previous role as a Sales Support Manager suggests a comprehensive understanding of the entire commercial process, from pre-sale activities to post-sale account management.

Media Appearances

SUE has no verified media appearances

Work History

1-2021
Customer Service Manager at Fragrance Oils (International) Limited
11-2000 - 1-2021
Sales Support Manager at Ungerer Limited

Education

SUE has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Cheshire West and Chester Area, United Kingdom Job Level : Middle Designation : Customer Service Manager at Fragrance Oils (International) Limited
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Insights For Selling To SUE

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with SUE is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from SUE

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will SUE move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can SUE take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And SUE

Personality Compatibility


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