SUE DOOLEY

Customer Service Manager at Fragrance Oils (International) Limited

📍 Greater Cheshire West and Chester Area, United Kingdom

Sue Dooley is the Global Customer Service Manager for Fragrance Oils (International) Limited, with a background in the fragrance industry that includes a prior role as Sales Support Manager at Ungerer Limited. She has a dedicated career path focused on managing B2B client relationships and supporting the complete sales lifecycle.

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Experience

25 Years

Current Role

Customer Service Manager

Job Level

Middle

Location

Greater Cheshire West and Chester Area, United Kingdom

Personality Overview

How SUE shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics SUE cares about

Global Customer Service

Her current title as a Global Manager indicates a focus on managing international client relationships and maintaining high service standards across regions.

B2B Client Relations

Her career in the fragrance industry, serving corporate clients, and her interest in companies like Unilever point to an expertise in managing complex B2B partnerships.

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Career

Work history

1-2021

Customer Service Manager

Fragrance Oils (International) Limited

11-2000 - 1-2021

Sales Support Manager

Ungerer Limited

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

SUE has no verified education history

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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Selling to SUE?

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How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Spend time addressing concerns around risk and change, they will have them even if they don't express them

DON'T

Avoid getting into storytelling mode, especially when they ask specific questions

Expect them to be vague in response to your questions, ask firmly and pointedly

Reveal the full meeting playbookFree. 10 seconds.

When cold calling

Pattern Interrupt: Speaking in a slightly hesitant manner, and seeking their permission at the start through a negation can get you a chance.

Pace: Speak slightly fast, especially if you tend to be calm and confident. Sound like a ‘knows their domain’ person.

Reveal the cold-call scriptFree. 10 seconds.

When writing an email

Subject: Precise

Length of mail: Medium

Salutation: Yes (Something formal). Greeting: Yes (Say something formal/usual). Tone of words: Objective, informational. Bullet points: Recommended. Closing line: Logically summarize/ask. Complimentary close: Formal. Overall messaging: Focused on removing doubts

Reveal the full email formulaFree. 10 seconds.

Negotiating and closing

The secret to closing SUE fast: For them, low risk and acceptance by others are very important, followed by proof of ROI.

How fast will SUE move? They do not like to take decisions in a hurry, so they could be slow in making their mind up.

Reveal the closing strategyFree. 10 seconds.

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