Sue Drummond in

Sue Drummond

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Solutions Architect at ServiceTitan
📍 Whitchurch-Stouffville, Ontario, Canada

Sue Drummond is a Solutions Architect at ServiceTitan specializing in helping roofing and exterior contractors adopt technology. With a background co-founding a construction safety SaaS company and holding a certificate from the Infrastructure Health & Safety Association, she focuses on simplifying complex software to drive efficiency, customer success, and profitability for trade businesses.

Her primary passion outside of her direct role is empowering women in the trades. A member of National Women in Roofing (NWIR) since its founding year, she actively participates in their Education Committee, speaks at events, and is a vocal advocate for creating supportive communities for women in the industry.

She has presented on the topic of mental health and the suicide epidemic in the construction industry.

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Experience
10 Years
Current Role
Solutions Architect
Location
Whitchurch-Stouffville, Ontario, Canada
Personality Overview

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Priorities

Topics Sue cares about

Women in Roofing
A dedicated, founding-year member of National Women in Roofing (NWIR), she actively promotes mentorship and advocacy to empower women across the industry.
Construction Technology
Helps contractors embrace new tools by simplifying complex features, streamlining workflows, and ensuring technology adoption is practical and relevant for their teams.
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Career

Work history

9-2025
Solutions Architect
ServiceTitan
11-2024 - 9-2025
Solutions Delivery Manager
ServiceTitan
10-2023 - 11-2024
Technical Writer
ServiceTitan
1-2023
Freelance Writer
Freelance
6-2022 - 10-2022
Lead Customer Success and Implementation Specialist
Foundation Software
In the press

Media appearances

Tech-Forward Roofing: Build a Smarter, Faster Sales Experience. Featured in ServiceTitan
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ServiceTitan Doubles Down on Roofing Market at Pantheon 2025. Featured in Roofing Contractor
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Education
Certificate
Infrastructure Health & Safety Association
2007 - 2008
Additional Basic Qualification English
Queen's University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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