Suki Heer

Examiner
DISC Type : cs

Group Associate Director of Digital Delivery at Dudley Group NHS Foundation Trust and Sandwell and West Birmingham Hospitals NHS Trust

London, England, United Kingdom

Overview

Suki Heer is the Group Associate Director of Digital Delivery for two NHS Trusts, leading complex IT initiatives. She specializes in the implementation and optimization of Electronic Patient Record (EPR) systems, such as Oracle Millennium, and has been instrumental in major projects like the launch of the new Midland Metropolitan University Hospital.

Suki is a vocal advocate for women in technology, having participated in podcasts discussing female leadership within the digital health sector. She consistently emphasizes the importance of teamwork and publicly recognizes her teams contributions to successful project delivery and improving experiences for frontline staff.

She received a special award for her role on the activation team for the successful opening of the Midland Metropolitan University Hospital.

Personality Overview

Overcautious

Unexpressive

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are always well-planned and adopt a systematic approach.

Topics They Care About

EPR Optimisation
Actively hiring developers to refine clinical systems and improve the user experience for frontline NHS staff.
Digital Health Leadership
Has been a featured guest on industry podcasts to discuss the topic of female leadership in healthcare technology.
Clinical System Go-Lives
Leads her IT teams through successful, high-stakes system implementations, such as the Oracle Millennium Firstnet SDEC project.

Media Appearances

Suki has no verified media appearances

Work History

2-2026
Group Associate Director of Digital Delivery at Dudley Group NHS Foundation Trust and Sandwell and West Birmingham Hospitals NHS Trust
11-2024 - 1-2026
Head of IT DevOps at Sandwell & West Birmingham NHS Trust
8-2018 - 10-2024
Head of IT Application Support & Development at Sandwell & West Birmingham NHS Trust
9-2016 - 7-2018
Application Support Manager at Sandwell & West Birmingham NHS Trust
5-2014 - 9-2016
Change Team Project Manager at Sandwell & West Birmingham NHS Trust

Education

Suki has no verified education history

More Information

Social Presence :

Prographics :

Exp : 20 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Group Associate Director of Digital Delivery at Dudley Group NHS Foundation Trust and Sandwell and West Birmingham Hospitals NHS Trust
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Insights For Selling To Suki

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suki is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Suki

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Suki move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Suki take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Suki

Personality Compatibility


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