Suly Villa

Observer
DISC Type : ic

Network Engineer at Elavon, Inc.

Atlanta Metropolitan Area, United States

Overview

Suly Villa is a bilingual Network Engineer at Elavon, specializing in Cisco networks, hardware support, and performance optimization. They hold a ServiceNow System Administrator certification and recently contributed to a major network refresh, deploying over 200 Cisco switches and routers while maintaining PCI-DSS compliance.

Suly has a background in technical and desktop support, showcasing a history of problem-solving and customer satisfaction. In previous roles, they mentored junior technicians on troubleshooting and customer service excellence, demonstrating leadership and a commitment to team development.

Unique fact: Suly is a bilingual professional, enhancing their ability to coordinate and implement strategic plans across diverse teams.

Personality Overview

Example Seeker

Value Driven

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Network Performance
Monitors network health using SolarWinds and ThousandEyes to analyze traffic, eliminate bottlenecks, and optimize performance.
Large-Scale Deployments
Has direct experience collaborating on a cross-functional team to execute a large-scale network hardware refresh with over 200 devices.
IT Service Management
Holds a ServiceNow System Administrator certification, indicating a focus on structured IT service delivery and processes.

Media Appearances

Suly has no verified media appearances

Work History

10-2015 - 9-2023
Network Engineer at Elavon, Inc.
10-2010 - 10-2015
Desktop Support Specialist at Elavon, Inc.
1-2009 - 6-2009
Technical Support Representative at CGS (Computer Generated Solutions)
7-2007 - 8-2008
Service Tech Advisor at CompUSA

Education

Suly has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Atlanta Metropolitan Area, United States Job Level : N/A Designation : Network Engineer at Elavon, Inc.
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Insights For Selling To Suly

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suly is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Suly

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Suly move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Suly take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Suly

Personality Compatibility


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